Sizing

We have a size chart on each product page where you can work out your size, or if you prefer, click here to view our sizing information page. If you have any problems working out your size please don't hesitate to contact us.

Security

At Cuddles and Curves we understand that privacy and security are major concerns when purchasing on the internet. All credit card information you enter while shopping on our website is encrypted via an industry-standard SSL secure server (Secure Sockets Layer Server).

Cookies

Cookies are small text files that are stored by your Internet browser (e.g. Internet Explorer, Firefox, Google Chrome, Microsoft Edge). Generally, they allow websites to store user preferences that tailor your Internet browser configuration to your specific needs.

On the Cuddles and Curves Lingerie website, cookies are only used in relation to our shopping cart. This happens automatically during the checkout process when you click on 'Add to Cart' and is necessary so that your browser remembers your order details correctly. Cookies are also used if you specifically choose to have our shopping cart store your details for future purposes by clicking on a box during checkout stating you wish to do this. The Cuddles and Curves Lingerie website does not use cookies apart from these two examples.

Currency

All prices shown on our website are in Australian dollars. Currently US$1.00 equals around AU$0.72.

Credit Cards

We accept Mastercard and Visa card via a Paypal checkout system. You don't need to have a Paypal account for this, just enter your credit card details as usual.

Alternative Payment Methods

Other payment methods include Direct Bank Deposit to our bank account. If you place your order through our website our shopping cart will offer you these alternative payment methods and give you instructions on how to proceed.

Availability and Deliveries

Our usual delivery time is 10-14 days. While we make every effort to have goods delivered within this time there can be unforeseen circumstances which can prevent this, such as delays with the manufacturers, wholesale suppliers, postal service etc., therefore we are unable to guarantee a delivery time. If there are any delays we will notify you as soon as possible. For further information please read our Terms and Conditions below.

Packaging

All our orders are packaged in standard packaging with no mention of it's contents or our business name. You can always be assured of discreet packaging when shopping at Cuddles and Curves Lingerie.

Shipping

Our orders are shipped via Registered Post which includes tracking and insurance cover. Our standard postage charge is AUD$9.95 no matter the size of your order.

International Deliveries

Currently we deliver to New Zealand, the USA, Canada and the UK, and deliveries to these countries take around four weeks. Our postage charge for all deliveries to overseas addresses is AUD$15.95.

Exchange and Refund Policy

Under normal circumstances we have a 'no refunds' policy but we are happy to accept items for exchange or for a credit note for later use, providing the item(s) is returned within 14 days of receipt and returned to us in 'as new' condition i.e. the item has only been tried on for sizing purposes, the sales tags are attached, there are no stains or marks on the item etc. Be sure to contact us prior to returning any item for exchange so that we can put aside a more suitable item for you and minimise any waiting time.

It's very important to make sure that you're happy with the item(s) before removing any swing tags, labels or g-strings as we're unable to accept garments which have had the swing tags removed. For health and hygiene reasons we cannot accept the return of goods which appear to have been worn or washed, so please try on lingerie over your own underwear to check for correct sizing.

Newsletter

Your subscription details are strictly confidential and are used only for the purposes of emailling you our monthly newsletter. If you would like to subscribe to our newsletter please enter your details in the subscribe window at the bottom of this page.

Privacy Policy

Your personal details and order details are kept completely private. They are stored on our secure encrypted server when you place your order and deleted as soon as we receive them (usually within hours of you placing your order with us). As we use the Paypal checkout, we never see your credit card details and do not store these at all. Your name, address and phone number (if supplied) are used strictly for delivery purposes. You will not receive any unsolicited promotional material, emails or letters from us, or from other businesses as a result of ordering with us. We will only email you as a response to an email you have sent us, or in regard to a specific order that you have made. If we need to telephone you regarding your order (and if you have supplied your contact number with your order) we are always discreet. If you would like to receive our monthly newsletter, please click enter your details inthe subscribe window at the bottom of this page.

Catalogues

We don't currently have a mail order catalogue available.

Wholesale Lingerie

Unfortunately we don't currently sell at wholesale prices to other retaillers.

Our Location

Long Beach is in Australia on the south coast of NSW, just north of Batemans Bay and about four hours drive south of Sydney, or two hours drive east of Canberra. We are an internet-based mail order business so we don't have a store that you can come to visit, but we do have a comprehensive range of lingerie available through our website. We are a registered business in Australia and have been retailing lingerie online and via mail order since 1999.

Terms and Conditions

You agree that your access to, and use of, this website shall be subject to the terms and applicable laws, and is at your own risk.

The Cuddles and Curves Lingerie website is provided to you on an 'as is' basis. Although we do our best to keep our website current and updated regularly, the website may contain errors, faults and inaccuracies. We make no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

We reserve the right to refuse payments, or orders, under certain circumstances, and may at times request an alternative payment method to a credit card payment.

We accept no responsibility for any loss, financial or otherwise which may arise from goods being delivered later than our estimated delivery time or through the cancellation of orders for discontinued or unavailable items. For further information about delivery times, please click here.

To the full extent of all applicable laws, Cuddles and Curves Lingerie will not be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

These terms and conditions are not intended to restrict your rights under Australian law.

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We're here to help! If you have any questions please don't hesitate to contact us.